FREQUENTLY ASKED QUESTIONS
IS THERE A "SUN LYON STUDIO" RETAIL STORE?
I have often been asked... "WHERE IS YOUR STORE"???? As the sole creator and owner of Sun Lyon Studio, I spend the majority of my time at my work bench, creating and producing my line of jewelry. I did experiment with a store for a short time, but found that having a retail store did not allow me enough time in my studio, so I closed up the retail store. I have designed and built this website as a way of staying in touch with folks. I wanted to remain accessible to all of my friends and customers, where ever I might be.
WHERE CAN YOU FIND "SUN LYON" DESIGNS ?
At certain times during the year, I might be traveling extensively, therefore unavailable for online sales through my website. Please be sure to check my "Schedule" page for updates on my current location.
ABOUT ORDERING FROM OUR WEBSITE...
I personally photograph all of my work and post these pics on the website..but because all of my work is handmade and hand finished..not every piece will be exactly like the first one that I made and photographed as there might be slight differences.
Unless specified, all pendants come hung on either a black adjustable leather cord, a waxed cotton cord or a high quality stainless steel beaded chain. There are a few designs that cannot be hung on a chain unless a jump ring is added or bail is re-designed. If you would like to upgrade to a sterling silver chain for your pendant, please review your choices under CHAIN SELECTIONS. You may choose from our selection of .925 sterling silver chains, Ball chains, Box chains or Rolo Chains which are available for purchase from our CHAIN SELECTIONS MENU.
If there is an item that you would like to purchase, or need a custom order made especially for you, please contact me by email and we will work on it together. I prefer to use secure "Pay pal" for payment, but I can also take your payment via personal check.
Any return or exchange needs to be shipped back in new unworn condition within 14 days of purchase. Custom orders are final sales and require a downpayment of 30% of the purchase price. I am happy to say that no one has ever found a reason to return a piece of "Sun Lyon Studio" jewelry .
All purchases are shipped via USPS PRIORITY MAIL with delivery confirmation. I do not ship outside of the USA, except for Puerto Rico and the U.S. Virgin Islands. With more expensive purchase, I will usually ship via EXPRESS MAIL so that I can easily access tracking and signature confirmation upon delivery.